MIHOYO big hit special page

A: Please check the delivery time for each product type.
📦 In-stock items: Shipped within 5 business days of order
📦 Pre-order items: 20-80 business days (order order)
⚠️ In case of emergency:
If you need it within 10 days, please contact us by email before placing your order.
> ✉️Please contact us at monenjoyjpcos@gmail.com

Shipping: Fully tracked shipping
✅ Domestic delivery in Japan: Partnered with Japan Post, Yamato Transport, and Sagawa Express
✅ Real-time tracking: Tracking number will be sent via email immediately after shipment
✅ Compensation system: Full compensation in case of damage during delivery (photo and video confirmation only)

A: Standard schedule for international shipping
✈️ Shipping within Japan:
・It usually arrives within 4-5 days after shipping notification
- Tracking number included: can be checked on our website at any time
🚨 When there is a delay:
If there is no update within 7 days, please contact us immediately.

A: Full compensation guarantee process
🔍 Our measures:
・Three-stage inspection before shipping + shockproof packaging
📹 Customer Response:
1. Unboxing video is required (when the product arrives)
2. Damage discovered → Immediately send video/photos by email
🔄 Compensation details:
・If the cause is our fault → Free reshipment or refund
・Damage during transport → Resolve the issue in cooperation with the transport company
❌ Does not apply to:
Damage caused by customer misuse