[Costume Reservation System Q&A]

■ Reservations in general
Q1. How long does it take from reservation to release?
A. It depends on the product (minimum 2 weeks - maximum 6 months). There may be a separate production period even after the product is released.

Q2. How can I check the release information?
A. You will be notified by email when the product goes on sale. You can check the "Pre-order special price: XX yen (until XX month/day)" notation in My Page > Reservation History.

Q3. Can I reserve multiple items of the same product?
A. There is a limit of one item per person.

■Cancellation policy
Q4. Is it possible to cancel after making a reservation?
A. In principle, this is not possible. However, please contact us by email/X (formerly Twitter) in the following cases:
・Delays in delivery (2 weeks or more)
・Force majeure events (natural disasters, etc.)
*If payment is not made within 30 days of release, the order will be automatically cancelled.

Q14. Can I cancel my order?
A. In principle, no. Even if both parties agree, the points used cannot be returned.

■ Points related
Q5. What should I keep in mind when canceling?
A. Full refund (unlimited)

Q7. Is it possible to make a cash reservation?
A. It is for points only. Please use the charge function (My Page > Point Management).

Q8. What should I do if I don't have enough points?
▼How to obtain
1. 1% of the purchase price
2. Refer a Friend/Review/Survey
3. Point charge (1 yen = 1 point)

■Purchase and Shipping
Q9. Can I purchase it from the general public?
A. Available for purchase at regular price after release (no priority for preorder customers)

Q10. What is the shipping order?
A. Orders will be placed on a first-come, first-served basis after release. We recommend that you make an early reservation to ensure your purchase.

Q12. How do I choose the size?
A. No need to preorder. We will publish a final size chart at the time of release.

■ Check prices and information
Q13. How can I check the price?
A. To be determined at the time of release (not yet determined at the time of reservation)

Q11. How to check product details
A. Specifications, materials, and country of origin are listed in the "Reservation Information" section of the product page.